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How to get started

 

Firstly, let's focus on letting us help ensure you are trading legally and fulfilling your legislative compliance requirements.

 

Downloads

Click onto Downloads (it’s free) and choose the appropriate Age Verification Policy, either England/Wales or Scotland or Northern Ireland. Simply print it and spend a little bit of time talking it through with all your employees and get them to sign and date it. Then file it somewhere safe. Should you be targeted with a Test Purchase visit you can show the policy to the enforcement officer and help prove a due diligence defence.  

 

Employee Record File

Next, click onto Employee Record File and purchase sufficient files for all your employees. They come in packs of 5 for just £1.95 so it’s not going to break the bank! The benefit is to be able to now record all the training your people have carried out and will do in the future. It’s also a file to record and store their personal details and it keeps everything in one place.

 

Underage Sales Prevention

Decide how many copies of the Underage Sales Prevention workbook you require. You may wish to purchase one or two to begin with and become comfortable with using them or purchase a copy for everyone. Either way you’ll be on your way to establish the legally required disciplines in selling age restricted products. Add to basket.

 

Health & Safety

Now take a look at the Health & Safety workbook and hopefully you’ll agree that this too can help. We recommend that the owner/manager or a senior supervisor or an experienced and trusted assistant completes the workbook. This way you’ll be able to carry out a full and comprehensive audit of the premises and implement all the improvements required. Add to your basket.

 

Food Safety

If your business has a Food to Go type of operation then we recommend the Food Safety workbook. This is the equivalent of the basic food hygiene award but is a great deal cheaper. You do not suffer the expense of a one day course and salary cost and the loss time spent at store. Add to your basket.

 

New Employee Induction

Have a look also at the New Employee Induction workbook. If you’re taking on a new employee then this is an absolute must. It will guide you and the new team member through all the important topics and issues that are required during their first weeks at store. Once again it’s a record of training given and offers a defence should something happen.

However, why not consider purchasing a workbook for all your team. By doing this you’re engaging with everyone, a real team exercise and getting your team to develop best practises and decide with you the important disciplines to be implemented. Add to basket.  

 

A quick recap

You should now have decided which legislative workbooks you’re purchasing and perhaps that’s all you need for now. Once you’ve placed your order we’ll quickly dispatch them to you and include your Certificate of Membership. 

 

Alternatively, you may wish to develop particular category areas of the store too and perhaps take a step forward to improve customer service standards and add to your order.

 

Customer service

We would recommend the Customer Service workbook next. By developing your business to focus on meeting its customers’ needs and resolving problems professionally is very much a goal for every retailer to achieve. Investing in your business and unlocking the potential of your employees you will be on the way to exceeding your ambitions. Add to basket.

 

Remember, the best way to predict a great future is to create it!

 

Category Management

It depends now on the areas of the business you wish to improve and concentrate on. It could be Chilled Foods, News and Magazines or Fresh Produce to name but a few. It really is up to you. Simply click on the workbook titles, have a flick through the pages and discover how they can help improve business performance. Add to basket.

 

Reap the rewards

You’ll benefit from your employees being focused on the business and critiquing performance and store standards. As they follow the workbook step by step, they will develop innovative ways to improve the store. You’ll see increasing sales, a reduction in wastage and leakage, rising store standards, all of which driving footfall and having a real impact on the bottom line.

 

Now who doesn’t want that?

 

Supporting you to maintain the achievement of your employees At RetailPlus we want to make sure that when you’ve decided to purchase our workbooks, you have all the support and guidance you need to maintain your employee performance.

We fully understand the many challenges you face in running a successful store operation and you can be assured that all the information here and in the workbooks is appropriate to your business. We make it easier for you to deliver effective training and meet your legislative compliance requirements.

Supporting you all the wayWe are always here to support you. If you need additional help and guidance, please contact us by email or alternatively, call us on 0845 259 3937

What are RetailPlus qualifications? RetailPlus qualification workbooks are designed for people working in the retail sector or who are wishing to pursue employment in the sector.

 

They are developed from National Qualifications and Credit Framework (QCF) and each workbook prescribes the performance and competence an employee is expected to achieve.

 

Each workbook represents a unit within the QCF and is worth a certain number of credits.

 

Employees will gain a certificate for each workbook they successfully complete and can build up their credits by completing more workbooks.

Your employees can simply complete one workbook and bank the credit value, satisfied they have achieved what you wanted and gained a valuable National Certificate.
 

Those employees that you wish to complete more workbooks will naturally gain more credits. By your employees learning as they go, they can work towards the full Retail Knowledge qualification.  

How do we receive the certificate? Once your employee has completed the workbook, and you are satisfied with the standard of their work, and you have signed and dated where necessary in the workbook, you simply compete the Declaration at the back of the workbook.

You’ll then need to return the Declaration to us by post. Once received, we will check that it is correct and if so, we will post the National Certificate to you. We will, from time to time, request that you send us the completed workbook too, so we can verify everything has been completed correctly.

Aimed at all employeesRetailPlus qualification workbooks will encourage your employees to apply knowledge, understanding and skills to a national level and so, prove competence in their job role.
They are job-ready qualifications which require employees to demonstrate in the workplace, skills and knowledge required to perform effectively and to the standards you expect.

What levels are there?RetailPlus qualification workbooks are set at level 2 and have a progressive status as described below

Award – 9 credits
Certificate – 14 credits
Diploma – 37 credits

RetailPlus menu and credit value
Mandatory Customer Service - 3 Credits
Selling Skills - 2 Credits
Employeeship - 3 Credits
Health & Safety - 2 Credits

GeneralConsumer Law - 2 Credits
Food Safety - 1 Credit
Underage Sales - 1 Credit
Security and Loss Prevention - 2 Credits
Handling Customer Payments - 2 Credits
Receipt, Control and Storage of Stock - 2 Credits

Specialist Fresh Produce - 2 Credits
Chilled Foods - 2 Credits
National Lottery - 2 Credits
Beers, Wines and Spirits - 4 Credits
Home News Delivery - 4 Credits
Newspaper and Magazines - 2 Credits
 

Award - 9 CreditsThe credits can be gained from either:

• 2 credits must then be taken from the mandatory group

and

• 7 credits from the general group

or
More credits from the mandatory group
 

Certificate - 14 CreditsThe credits can be gained from either:

• 10 credits must be taken from the mandatory group

and

• 4 credits from any other workbook

 

Diploma - 37 CreditsThe credits can be gained from either:

• 10 credits must be taken from the mandatory group

and

• 27 credits from any other workbook