Returns & Refunds

Delivery of Goods

Before your goods are sent, we will confirm your order by email. No order will be dispatched until payment has been cleared by PayPal or SagePay. Goods will be dispatched within 5 - 10 days. If delivery is outside the UK, delivery may take longer. If you are dissatisfied with your purchase, please notify us within 7 days in writing or by email to complaints@retailplus-uk.com. Items may be returned for a refund within 7 days of purchase subject to the following conditions.

Refunds Policy - Goods

In addition to the Distance Selling and E-Commerce Regulations, goods may be returned within 7 days subject to valid reasons and the terms and conditions laid out below. A refund will be issued from cleared funds. Please contact us prior to returning any products purchased on-line to determine and confirm credit eligibility.

When given, refunds will be in the same tender as the original payment at the prevailing currency exchange rate.

Returned Goods

The original sales receipt and other documents must accompany all items being returned. To return purchased item(s): Pack carefully, use a postal service providing insurance and signed-for delivery. Proof of shipment must be produced. Purchases through www.retailplus-uk.com on-line store, unless otherwise specified, will be returned at buyer’s cost.

General Returns

If a product has been purchased with a discount, only the net amount actually paid will be considered, furthermore the following items are non-refundable:

• Items clearly displayed on the web site as clearance, discounted or sale merchandise
• Used books
• Books damaged in return transport due to insufficient packaging
• Special orders
• Shipping and handling charges

General Merchandise

Refunds will be issued on general merchandise providing they are in re-saleable condition. Products must be in a re-saleable condition (not written in, creased, used or damaged in anyway).

Goods Damaged in Transit

We take care to package our products carefully and all goods are handed over to our postal service provider in good condition. Please provide any correspondence with your postal service provider to verify where the damage occurred. If you can show the postal service has damaged the goods in transit we will issue a full refund and seek compensation from the postal service. If the goods arrive in sound postal packaging but for some other reason were damaged, please return the items and we will issue a refund from cleared funds.

Defective Goods

If the items you were sent are defective and/or unusable please notify us upon receipt, in writing by email, and return within 7 days explaining why the product is unusable and given satisfactory reason, we will issue a full refund including our original postal charges.

Goods Fail to Arrive

We will notify you by email when we expect to ship your product. If your product fails to arrive as expected, please contact us first so that we may trace the products on your behalf. If the postal provider cannot verify delivery within 28 days of the expected delivery date, we will provide a full refund including our original postal charges from cleared funds.

Wrong Shipment

We offer a full money-back guarantee if the item you receive differs greatly from the item you have ordered, contact complaints@retailplus-uk.com

Cooling-off Period

Consumers have a cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received.

Payments for Open Workshop Courses

All payments for open workshop meetings and services are made in advance. Payments are in UK Pounds Sterling. The prevailing rate of UK VAT will be charged and added unless otherwise specified. All workshops are delivered in the UK.

Refund Policy for Services or Attendance of a Workshop Purchased Online and Policy Regarding Cancellation of Services or Attendance of a Workshop Purchased Online

You may cancel a booking for an open workshop during a cooling-off period of 7 days on all open workshops and receive a full refund. The only exception to this will be if this is a late or short notice booking for an event that will occur in less than 10 days from the date of purchase.

Once this cooling-off period has lapsed the following refund policy applies. Substitution of an alternative named delegate on an open workshop is acceptable at any time, however, requests to change a date of a booking are considered as and treated as a cancellation. Our refund policy is as follows. 80% refund for cancellations given in writing more than 30 calendar days from the delivery of a workshop. For client cancellation of the booking with less than 30 calendar days but more than 10 calendar days prior to the workshop we will refund 50%. For cancellations of less than 10 calendar days no refund is payable. There is no refund available after attending a workshop.

A significant valued added portion of any workshop comes from the lively discussion within a group of people. With this in mind, we reserve the right to cancel a workshop if numbers registering are low. Once we have taken this decision we will write to you and make a full and immediate refund. All refunds are made from cleared funds.

Business Address

The Learning and Compliance Network Ltd T/A RetailPlus
RedHill House
Hope Street
Saltney
Chester
CH4 8BU
Tel: 0845 2593937

Should a dispute arise, it will be judged solely under the law of England and Wales.