• Underage Sales Prevention
• Food Safety
• Health & Safety
• New Employee Induction
• Employee Record File
• News & Magazines
• Home News Delivery
• National Lottery
• Beers, Wines & Spirits
• Chilled Food
• Fresh Produce
• Security & Loss Prevention
• Receipt, Control & Storage of Stock
• Consumer Law
• Handling Customer Payments
• Customer Service
• Selling Skills
• Employeeship

Testimonials

“My team have a good understanding of the relevant legal requirements and their improved customer service skills are having a great impact in store.”

Diane Lewis, Shropshire

 

“May and Geoff Pettitt, Wrexham have certainly benefited from using RetailPlus. May says “We unfortunately failed a Test Purchase visit and the Trading Standards Officer was pursuing a hard line. We contacted RetailPlus and started all the staff on the Underage Sales Prevention workbook immediately. Our employees have taken to it really well and are now completely involved in helping to keep the store trading properly. It’s been a real team effort. The activities in the workbook got them thinking, talking to each other and coming up with some great solutions. They are definitely more confident in their job. We’re now creating procedures based on the workbook to address the way we want to react to angry and intoxicated customers, and many other situations. They are looking forward to receiving their Certificates and we’ve already marked out a wall space to hang all the certificates. We’re calling it our ‘Wall of Pride’. As an Owner Manager you can’t do everything and be there all the time. What I’ve noticed with RetailPlus is that my staff can now take the initiative and do a lot more. Obviously, I’m always going to be involved and check things, but it’s like I’ve suddenly discovered by investing in training I’ve unlocked the potential of my staff. It’s also a great way to give something back to my staff and help them achieve a national qualification, for some, perhaps their very first. The Trading Standards Officer is delighted with what we’re doing. He’s now a welcome guest rather than the enemy”. ”

May & Geoff Pettitt, Wrexham

 

“Your store is only as good as your staff. If they are more skilled, then they are more confident and get things right first time.”

Mandy Sohal, Chesterfield

 

“"We had our license reviewed recently following a staff member failing a test purchase visit. We contacted the team at RetailPlus and immediately started everyone on the Underage Sales Prevention workbook. Steve, the RetailPlus Trading Standards Manager was really helpful too and guided us in everything we needed to do. Understandably, the license review was a great success!”

Sam Coldbeck, Hull

 

“RetailPlus has resulted in my staff being far more aware around the store. My customers are commenting on the improvement in their knowledge and the better service.”

Darrell Cross, Pinchbeck

 

“As a member, RetailPlus gives me a huge boost. My staff now have bags of confidence in the job they do.”

PK Bajaj, Caistor